To order spare parts or begin a warranty claim please complete the below form. We will not be able to assist until the form has been completed.

Once completed you will have an update within 24 hours.

Terms & Conditions

These Terms & Conditions apply to your access to and use of this website and set out certain terms relating to the supply of products to you.

This website is operated by Cloud Business Group Pty Ltd (ABN 73 079 205 128), trading as SmartCap Australia (“SmartCap Australia”, “we”, “us” or “our”).

Orders

When you place an order through our website, we will confirm receipt of your order by email. Please retain your order number for reference in relation to any future enquiries.

We will generally confirm shipment details within 24 business hours after payment has been received and confirmed.

In certain circumstances, we may be unable to fulfil an order, including where a product is unavailable or the delivery address is outside our available delivery area. If this occurs, we will contact you using the details provided with your order.

Product Delivery

Delivery may take up to 10 business days from the date your payment is received, unless otherwise advised. Estimated delivery times are calculated in business days, Monday to Friday, excluding public holidays.

Unless otherwise agreed, your products will be delivered to the address shown on your order confirmation. Please ensure all delivery details are accurate before submitting your order.

You should inspect your products promptly after delivery. If any product is damaged, incorrect or incomplete, please notify SmartCap Australia by email or telephone within 14 days of delivery.

Nothing in these Terms & Conditions limits any rights or remedies available to you under the Australian Consumer Law.

Delivery Fees

Delivery fees are payable in addition to the purchase price of the products unless otherwise stated in writing.

Authority to leave is our default shipping terms. If you need specific freight requirements these must be communicted in writing. 

Prices

All prices displayed on this website are in Australian dollars and include GST unless otherwise stated.

Product prices, delivery charges and other fees displayed on the website are current at the time of publication. SmartCap Australia reserves the right to change prices at any time before an order has been accepted.

Once your order has been accepted and payment confirmed, the price applying to that order will not change unless an obvious pricing error has occurred.

Returns and Replacement Products

Products must be returned where SmartCap Australia has agreed to provide a refund, repair or replacement and has requested the return of the product.

Where a product has been provisionally assessed as defective, it should be returned to us within 14 calendar days or within another period agreed to by SmartCap Australia.

If a product arrives damaged during freight, please notify us as soon as possible and within 14 days of delivery. We may request photographs, packaging details or other information to assess the damage.

Where the return is accepted as the result of a product defect or freight damage, SmartCap Australia will arrange or cover the reasonable cost of returning the affected product.

We will contact you to discuss the repair, replacement, refund or other available remedy.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Intellectual Property Rights

Unless otherwise stated, all website content—including text, images, graphics, product information, logos and website design—is owned by or licensed to SmartCap Australia and is protected by applicable copyright, trademark and intellectual property laws.

SmartCap®, RSI SmartCanopy®, RSI SmartBox® and RSI SmartRack® are trademarks of their respective owners.

You may not reproduce, modify, distribute, publish or commercially use any website content without prior written permission from SmartCap Australia or the relevant rights holder.